Sharie Collins cooed and cheered as her friend Mercedes Hernandez strutted down the runway in a bright yellow dress at a fashion show this week inside Coddingtown Mall.
“Yeah, girl!” cried Collins, 18, at the runway show held at the Santa Rosa mall's first “Girls Night Out” event. Under the mall's wooden rafters, young models swayed their hips in skinny jeans and cocktail dresses, showing off the fall fashions carried this season by Macy's, J.C. Penney and Old Navy.
Nearby, an aesthetician from Brow Art painted wrists with henna tattoos of flowers and hearts, while retailers like Old Navy offered special discounts for the night.
The excitement brought a jolt of energy to Coddingtown, which is reinventing itself in the midst of a changing retail landscape, where brick-and-mortar retailers face increasing competition from online shopping websites, and consumers keep a tighter grip on their wallets.
Nationwide, malls and stores are increasingly hosting free events to emphasize the in-store experience and lure shoppers away from their computers and into their stores.
“Promotions and marketing have always been present in all retail companies, but I think there's really a stepped up effort to bring people into the stores,” said Jesse Tron, spokesman for the International Council of Shopping Centers. “Those free-wheeling days of spending certainly were reined in during the recession ... there's definitely the need to compete, and to present yourself as a different option.”
Retailers large and small are looking for memorable ways to tangibly connect with customers and enhance the shopping experience.
Hairdressers at J.C. Penney in Santa Rosa gave 1,800 free haircuts to children in August, just in time for the first day of school, said Mike Gobble, store manager.
At iLeoni, the dining store in Petaluma, events are an integral part of the store's retail strategy. This weekend the store is hosting a cupcake bake-off, and other afternoons it has held cooking demonstrations to attract and entertain clientele.